Connect a Facebook Page
Authorize the Page, confirm access, and wait for the local sync to finish.
Open ThreadPilot →3 min readThreadPilot Help Center
Get unstuck. Launch the next conversation.
Find the right next step for Pages, templates, Audiences, Promos, replies, and reports.
What do you need help with?
Search workflows, rules, and fixes.
Popular help is below.
Workspace status
Check what needs your attention
Page connection, template sync, Audience eligibility, and billing status are specific to your workspace. Sign in to see the evidence ThreadPilot has for your account.
Page connectionCheck after sign-inAuthorized Pages and access state
Template syncCheck after sign-inLatest Page-specific sync
Account healthCheck after sign-inUsage, billing, and safety evidence
Start here
Popular help
The answers operators reach for most often.
Template pendingWhat approval and sync mean4 min read
Auto-reply did not fireFlow, window, and safety cap3 min read
Campaign blockedFind the missing requirement3 min read
Customers unreachableExpected cleanup vs system error3 min read
Connect a PagePermissions and sync3 min read
Messenger reply windowWhen a follow-up is allowed4 min read
Pick up where you left off
Continue where you left off
Stored only in this browser. No account or message content is saved here.
Do
Getting Started
Build the first reliable workflow.
Create your first Promo
Choose Page, Audience, approved message, safety review, and schedule. A draft does not send.
Start the workflow →5 min readChoose an Audience
Build a group for VIP, Warm, or Win-back contacts. Eligibility is checked again before sending.
Open your Audience →4 min readUnderstand
Messenger
Know what the first message and the reply flow require.
Approved templates
Templates belong to one Page. Draft, pending, rejected, and approved-synced are different states.
Open Template Center →4 min readThe 24-hour reply window
Free-form follow-up depends on a recent customer reply and current Page and contact eligibility.
See follow-up rules →4 min readFollow-up automation
Configure the flow, response, variants, trigger, and safety cap separately from the first-message Promo.
Configure Customer Follow-up →3 min readFix
Fix a problem
Start with the evidence, then take the safe next action.
Cannot connect the Page
Check Page access, required permissions, and whether the selected Page belongs to this workspace.
Review Page setup →3 min readCampaign blocked or paused
Check template approval, Audience eligibility, Page health, quota, and the campaign readiness panel.
Review requirements →3 min readCustomers could not be reached
Separate stale or unavailable contacts from actual system and provider errors before taking action.
Review affected contacts →3 min readUnknown outcomes
ThreadPilot will not retry an unconfirmed send automatically because the customer may already have received it.
Open Recovery →Report looks unavailable
Missing history stays unavailable. Use the scope, date range, and source details before interpreting a zero.
Open Reports →Reply is not in Inbox
Check whether the action was a direct follow-up, a campaign send, or an inbound event and review its local audit.
Understand reply flow →Learn
Best practices
Make the workflow easier to operate.
Improve reply rates
Use a relevant Audience, a clear first message, and a reply path that a human can finish.
Plan a Promo →Grow the right Audience
Start with recent, reachable contacts and keep excluded or suppressed records separate.
Choose an Audience →Usage and safety
Quota, Page safety, messaging windows, and provider limits remain separate controls.
Read report guidance →ThreadPilot's core loop
Connect. Prepare. Choose. Create. Hear back.
Templates start the first message. A customer reply opens the next safe action. Follow-up automation is optional and has its own configuration, eligibility rules, and frequency cap.
1
Connect
Page access and sync.
2
Prepare
Approved Page template.
3
Choose
Audience and safety.
4
Create
Review and schedule Promo.
5
Reply
Inbox or follow-up flow.
6
Learn
Reports and recovery.
See it in ThreadPilot
Four screens. One workflow.
Real product surfaces, not abstract documentation.
FAQ
Useful answers before you start.
Short answers to the questions support teams hear most often.
Why can't I message everyone?
Eligibility depends on Page access, customer reply windows, template status, opt-outs, suppression, and ThreadPilot safety controls.
Why is my template pending?
Meta has not yet confirmed approval in the latest sync. A local draft is not approval and cannot be treated as ready.
Why did auto-reply not fire?
The flow may be off, the reply window may be closed, the frequency cap may be reached, or the message may require human review.
Why are some contacts unreachable?
First campaigns often reveal stale, inactive, suppressed, or unavailable contacts. Review the reason distribution before treating it as a system error.
Does creating a Promo send anything?
No. A Promo must pass review and be scheduled or sent through the campaign workflow.
What are unknown outcomes?
ThreadPilot could not confirm whether the provider accepted the message, so it does not retry automatically and risk a duplicate.
Need account-specific help?
Sign in to open Guided Help. It checks your actual Page, template, Audience, Promo, Inbox, and report state.
Still stuck? Contact support from your workspace so the team can see the right account evidence.